Refund Policy

Last Updated: July 2026

1. Introduction

DIGITAKE WEB Digital Solutions Pvt. Ltd. is committed to delivering high-quality services to our clients. This Refund Policy outlines the circumstances under which refunds may be issued and the conditions that apply to such refunds.

We believe in complete transparency and fairness in all our business dealings. Please read this policy carefully before engaging our services or making any payments.

2. Advance Payment Policy

IMPORTANT: Any advance payment made by the client is NON-REFUNDABLE unless the non-completion, delay, or failure is caused solely by DIGITAKE WEB Digital Solutions Pvt. Ltd.
Non-Refundable Situations
  • Change of mind by the client
  • Project already initiated or commenced
  • Work completed as per agreed scope
  • Client delays or non-cooperation
  • Client failed to provide necessary information
  • Client requested changes after project start
Refund Applicable
  • Complete failure to deliver the project
  • Unreasonable and excessive delay from our side
  • Services not delivered as per agreement
  • Technical errors or faults from our end
  • Misrepresentation of services
  • Quality issues that cannot be resolved

3. Refund Eligibility Criteria

To be eligible for a refund, the following conditions must be met:

Written Request

Refund request must be submitted in writing via email to info@digitakeweb.com

Timely Request

Request must be made within 15 days of project initiation or payment

Valid Reason

Reason must fall under refund applicable situations listed in this policy

4. Refund Process

1
Submit Request

Send refund request email with details

2
Review Process

We review your request within 5-7 business days

3
Approval

Eligible refunds are approved within 10 days

4
Processing

Refund processed via Razorpay within 15-20 business days

5. Payment Processing

All payments and refunds are securely processed through Razorpay and other PCI-DSS compliant payment gateways.
Payment Methods
  • Credit Cards
  • Debit Cards
  • UPI
  • Net Banking
  • Bank Transfers
Refund Methods
  • Same method as payment
  • Bank transfer (if payment method unavailable)
  • UPI transfer
  • No cash refunds

6. Partial Refunds

In some cases, partial refunds may be considered based on:

  • Work completed and billable hours
  • Resources allocated to the project
  • Milestones achieved
  • Time invested in the project
The amount of partial refund will be calculated based on the percentage of work completed and expenses incurred by DIGITAKE WEB.

7. Services Covered

This Refund Policy applies to the following services provided by DIGITAKE WEB:

Website Development
Software Development
CRM Solutions
ERP Development
Mobile App Development
Cloud Hosting
Digital Marketing
SEO Services
Email Marketing

8. Exceptions

Refunds will not be issued in the following cases:

  • Change of mind or changed business priorities
  • Client failed to provide necessary content or materials
  • Client requested extensive changes after project start
  • Third-party costs incurred (domains, hosting, plugins, etc.)
  • Force majeure events (natural disasters, war, etc.)
  • Services already delivered and accepted by client

9. How to Request a Refund

To request a refund, please follow these steps:

  1. 1 Send an email to info@digitakeweb.com with "Refund Request" in the subject line
  2. 2 Include your full name, company name, project details, and invoice number
  3. 3 Clearly state the reason for the refund request
  4. 4 Attach any supporting documents or evidence
  5. 5 Wait for our team to review and respond within 5-7 business days
For any queries regarding refunds, you can also call us at +91 73190 15089

10. Dispute Resolution

Any disputes regarding refunds will be handled as follows:

  • First attempt will be made to resolve amicably through discussions
  • If unresolved, the matter will be escalated to management
  • Final resolution will be governed by laws of India
  • Jurisdiction: Kolkata, West Bengal

11. Changes to Refund Policy

DIGITAKE WEB Digital Solutions Pvt. Ltd. reserves the right to modify or update this Refund Policy at any time. Changes will be posted on this page with a revised "Last Updated" date.

We encourage you to review this policy periodically to stay informed about our refund practices.

12. Contact Information

Company

Digitakeweb.

Address

Kharsat, Pandua - Belmuri Road,
Hooghly, West Bengal - 712305
India

Phone

+91 73190 15089

Email

info@digitakeweb.com

Business Hours

Monday – Saturday
10:00 AM – 7:00 PM

Proprietor

IMARUL MALLICK

GSTIN

19HIGPM0236P1ZP

By using our website and services, you agree to this Refund Policy.