Shipping & Delivery Policy

Last Updated: July 2026

1. Introduction

DIGITAKE WEB Digital Solutions Pvt. Ltd. is a digital services provider offering website development, software development, CRM solutions, ERP development, mobile app development, cloud hosting, digital marketing, SEO, and email marketing services.

As a digital service provider, we do not ship physical products. Instead, our "shipping" refers to the delivery of digital projects, deliverables, and services based on project development timelines and client requirements.

Note: This policy outlines how and when we deliver our digital services and project deliverables to our clients.

2. Digital Service Delivery

Since we provide digital services, our deliverables are delivered through the following methods:

Website/Software Hosting

Deployed on cloud servers or client servers

Email Delivery

Source files, documents, and reports sent via email

Cloud Storage

Large files delivered via Google Drive, Dropbox, etc.

3. Project Development Timeline

The delivery timeline for each project depends on the scope, complexity, and client requirements. Timelines are defined in the project agreement or proposal.

Service Type Typical Timeline Delivery Method
Website Development 2 - 12 weeks Hosting + Source Files
Software Development 4 - 24 weeks Deployment + Source Code
CRM Solutions 3 - 16 weeks Cloud Deployment
ERP Development 6 - 36 weeks Deployment + Documentation
Mobile App Development 4 - 20 weeks App Store Upload + Source
Digital Marketing Ongoing / Monthly Reports + Analytics
SEO Services 3 - 6 months Reports + Rankings
Note: Timelines may vary based on client feedback, content availability, and scope changes. Exact timelines will be communicated during project kickoff.

4. Delivery Milestones

Projects are delivered in phases or milestones based on the project plan:

1
Requirement Analysis

Understanding client needs and project scope

2
Design & Mockups

UI/UX designs, wireframes, and prototypes

3
Development Phase

Coding, testing, and iteration

4
Final Delivery

Deployment, handover, and training

5. Factors Affecting Delivery Timeline

The following factors may affect the delivery timeline of your project:

  • Client feedback and approval time
  • Availability of content and materials
  • Scope changes and feature additions
  • Technical complexities
  • Third-party integrations
  • Testing and quality assurance
  • Client-side delays
  • Force majeure events

6. Client Responsibilities

To ensure timely delivery, clients are expected to:

  • Provide complete and accurate requirements
  • Submit feedback and approvals promptly
  • Provide content (text, images, videos) on time
  • Make payments as per the schedule
  • Respond to queries within 48 hours
  • Schedule and attend review meetings
Note: Delays caused by client-side factors may result in extended delivery timelines.

7. Digital Delivery Methods

Our digital deliverables are provided through the following channels:

Server Deployment

Websites and apps deployed on live servers

Cloud Sharing

Files shared via Google Drive, Dropbox

Email

Documents, reports, and smaller files

Shared Links

Temporary access links for review

8. Delivery Confirmation & Acceptance

Project delivery is considered complete when:

  • All agreed deliverables have been provided
  • Client has reviewed and accepted the work
  • Final payment has been received (if applicable)
  • Sign-off received from client
Once the client confirms acceptance, the project is marked as delivered and complete.

9. Post-Delivery Support

After delivery, we provide:

Bug Fixing

30 days free bug fixing after delivery

Training

Client training and handover sessions

Support

Extended maintenance packages available

10. Refund in Case of Non-Delivery

Important: Advance payment is non-refundable unless the non-delivery or failure is caused solely by DIGITAKE WEB Digital Solutions Pvt. Ltd.

If we fail to deliver the project as per the agreed timeline without any client-side delays:

  • We will communicate the reason for delay
  • A revised delivery timeline will be provided
  • If still unable to deliver, refund process will be initiated
  • Refund amount will be calculated based on work completed

11. Changes to This Policy

DIGITAKE WEB Digital Solutions Pvt. Ltd. reserves the right to modify or update this Shipping & Delivery Policy at any time. Changes will be posted on this page with a revised "Last Updated" date.

We encourage you to review this policy periodically to stay informed about our delivery practices.

12. Contact Information

Company

Digitakeweb

Address

Kharsat, Pandua - Belmuri Road,
Hooghly, West Bengal - 712305
India

Phone

+91 73190 15089

Email

info@digitakeweb.com

Business Hours

Monday – Saturday
10:00 AM – 7:00 PM

Proprietor

IMARUL MALLICK

GSTIN

19HIGPM0236P1ZP

By using our website and services, you agree to this Shipping & Delivery Policy.